Customer Success Manager
Terragon is Africa’s fastest-growing enterprise marketing technology company. We aggregate and enrich difficult-to-source consumer data, generating measurable outcomes for telcos, banks, and larger brands. Some of our achievements include winning the Future of Workplace Awards for Employer of the Year and One of the Best 100 Companies to Work for in Nigeria by Jobberman in 2018, amongst others. Our culture and values revolve around Dynamism, Autonomy, Team work and Agility which reflect our attitude towards work and our light hearted spirit towards our people.
Job Profile
As a Customer Success Manager, a typical day might include the following:
➢ Digital Marketing strategy creation and optimization.
➢ Software solution support, addressing issues such as customer inquiry, complaint,
onboarding & training.
➢Ensure customer requirements are relayed appropriately to the rest of the team.
➢ Support Sales Team to close out deals through expertise.
➢Upsell And Cross sell clients on new features and products in order to increase revenue.
➢ Ensure customer retention through developing a great relationship and executing beyond customer expectations.
➢Ensure reports and all docs needed by the client go out in a timely manner.
➢ Research On New ways to improve current processes.
➢ Case Study creation.
➢ Act as POC to client after sales handover.
➢ Drive initiatives to reduce churn
You’d be a good fit if you have:
➢ Minimum Of A First Degree.
➢ Adequate Digital Marketing Marketing Knowledge
➢ Experience working with a SAAS company
➢Above average proficiency in GoogleSheets & Slides
➢ Excellent Communication Skills,both oral and written.
➢2-4 years of customer success experience is an added advantage.